Shipping Policy & Processing Times
All orders are packed and dispatched from our Cornwall studio within 1–3 business days. During launches, holidays, or especially busy moments, processing may take a little longer - but we always work with care and pace.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and the size/weight of your order.
Estimated delivery times:
- UK: 2–5 business days
- Europe: 5–10 business days
- USA: 5–10 business days
- Rest of World: 7–21 business days
Delivery times are estimates provided by our carriers and may vary due to customs, local postal delays, or seasonal demand.
Duties, Taxes & Import Fees
We aim to make international ordering as smooth as possible.
- USA: We cover all applicable tariffs on our side.
- Europe: We cover most duties and taxes for EU customers.
- Rest of World: Import fees vary by country.
In some cases, your local customs office may apply additional or unexpected charges that fall outside our control. These remain the responsibility of the customer. We recommend checking your country’s import thresholds if you’re unsure.
Order Tracking
If your shipping method includes tracking, you’ll receive a tracking link via email once your order has been dispatched. Some services (such as standard letter post) do not include tracking.
Incorrect Addresses
Please double‑check your shipping details at checkout. If an address is entered incorrectly and the order has already shipped, we’re unable to redirect it. If it’s returned to us, we can resend it - additional postage charges may apply.
Lost or Delayed Parcels
If your order hasn’t arrived within the estimated timeframe, get in touch and we’ll help investigate. Carriers only classify a parcel as “lost” after a set number of days, and we follow their guidelines before issuing replacements or refunds.
Returns Due to Non‑Collection
If a parcel is returned to us because it wasn’t collected or delivery was refused, we can resend it once additional postage is paid. Refunds exclude original shipping costs.
Questions
If you need help with your order or have questions about shipping, reach out to us at studio@goodtuesday.com - we’re here to help.
