Location: Good Tuesday HQ, Lanteague Studios, Scotland Road, Zelah, Cornwall, TR4 9JG
Salary: Between £38,000 and £45,000 per annum, depending on experience
Hours: Full-time, 37.5 hours per week (flexible hours)
Reports to: Directors
(Please note - this is NOT a remote role)

About Good Tuesday:
Good Tuesday is a startup and certified B Corp. A female-led brand that creates stationery for people who want to organise in all areas of life, in style. From design-led annual calendars to diaries, weekly planners and notebooks, printed in England and created in a sustainably conscious and ethical way.

We take work seriously, but don’t take ourselves too seriously.

Role Overview

We're stoked to be looking for an experienced General Manager to join the team and help scale operations while maintaining the commitment to sustainability and ethical business practices. 

As GM, you'll play a crucial role in leading and growing the brilliant team and working closely with the Managing Directors to shape the future of the company. You’ll help implement the company’s strategic vision through key projects, oversee day-to-day operations, and ensure the smooth running of all aspects of the business. (you like to wear many-a-hat)

You will lead and empower the team across various functions, including warehousing, sales, buying, marketing, and customer service, ensuring all departments work cohesively to drive growth and efficiency. You will take on key business projects and manage them from start to finish.

You will be a key player in shaping the future of the Good Tuesday brand. 

Key Responsibilities

Empowered Leadership
Leadership is …the art of inspiring and enabling people to achieve more than they thought possible

• Provide strong leadership, fostering a culture of kindness, joy, excellence, creativity, and continuous improvement.
• Lead with trust and humility, empowering people to take ownership of their roles and projects.
• Drive team performance, ensuring all departments are aligned with the company's objectives and KPIs.
• Collaborate with the Directors on strategic decision-making and long-term planning.

Operations & Administration Management

• Lead day-to-day operations, ensuring operations flow smoothly, removing obstacles and enabling the team to perform at their best.
• Implement and refine processes - build SOPs to optimise productivity and reduce waste, following Lean principles.
• Monitor and report on key business metrics, providing insights for data driven decision-making
• Oversee sustainability efforts across the team and other stakeholders, ensuring consistent improvements towards set goals - in line with our BCorp accreditation.
• Handle business admin, working with our accountancy firm, including budgets and financial oversight.
• Support departments to expand their operational capabilities through continuous improvement practices. 
• Oversee Community outreach programs

Team Development

• Drive team growth through strategic hiring, training, and development initiatives
• Provide mentorship and guidance to team members while establishing clear performance metrics
• Handle recruitment, onboarding, and HR matters in partnership with the directors
• Organise away days, socials, manage the holiday schedule and rota’s. 
• Develop team benefits and programmes - help make Good Tuesday a great place to work
• Create and update company policies and keep the Team handbook up-to-date and accurate

Project Management

Drive key business projects, managing them from conception to completion, and involving the right people at the right time.

• Ensure projects are delivered on time, within budget, and to the required quality standards.
• Manage project resources, including budget, timelines, and personnel.
• Identify and mitigate potential risks and issues.
• Communicate project progress and status to stakeholders effectively.
• Implement project management methodologies and best practices.

Required Skills & Experience

Essential:

You are an excellent communicator, both in the written word and in person. You have a knack for creating clarity. You are upbeat and positive, yet highly capable of having difficult conversations. You love to learn, and keen to grow in your role. You are kind and compassionate and able to view situations from all points of view. You are capable of multi-tasking, and open to change. You are a problem solver. You are a forward thinker, and open to new ideas. You take work seriously, but don’t take yourself too seriously.

• Proven experience in a similar leadership or general management role, ideally in, eCommerce, lifestyle, publishing or product-focused businesses. 
• Strong financial and operational management skills, including budget oversight and KPI tracking.
• Excellent team leadership and development skills, with the ability to inspire and motivate.
• A strong communicator and facilitator who can hold space for difficult conversations and help the team navigate change.
• A strategic mindset with the ability to execute plans effectively.
• Exceptional organisational and problem-solving skills.
• A commitment to sustainability and the values of Good Tuesday.
• Strong digital and software skills
• Knowledge of Lean principles or continuous improvement methodologies.

Desirable:

• Experience in the stationery, gift, or design-led industries.
• Familiarity with wholesale operations and logistics.

Culture

When you join our team, you will become an integral member of our community. We place equal value on every team member, fostering a culture centred around kindness and collaboration. Maintaining the smooth operation of our organisation is a collective effort. Everyone, no matter what position, is always ready to pitch in, even owners help with packing orders when needed. We are looking for people who share this adaptable 'can-do' mindset and thrive in an environment where change is embraced.

What We Offer

We are offering a full-time permanent contract, based at Lanteague Studios, Zelah, Cornwall. 

A competitive salary between £38.000 and £45.000 per annum, depending on experience.

• Flexible work hours 
• 20 days holiday plus 8 bank holidays
• Product allowance and discounts
• NEST pension scheme
• Ongoing Training and Development
• Healthy Workplace pledge with annual health checks
• Ride Share scheme
• Cycle to work scheme
• Monthly personal budget to spend at one of the Cafes on-site
• Eye care vouchers
• Weekly Team Lunch
• Regular team socials
• Paid volunteering
• And more.

To Apply - application process

To apply, please
1. fill out this form

2. Send CV and cover letter  studio@goodtuesday.com 

We need all of the above in order to consider you for the role.
Applications will be reviewed on a rolling basis, so do apply early.

What’s the form? In our approach to inclusivity and diversity, we conduct an anonymous questionnaire in the first phase of the application, to avoid any bias in decision-making based on personal details.

An admin will strip your contact details from the application form below for management to review and decide on who to contact for the next phase of the process, based only on your answers to the questions - this is to create a level playing field for applicants.

For the next phase, they will review your cover letter and CV.

Good Tuesday is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace.